Lvchun Kuangsan Trading Co., Ltd. Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, we answer some common questions about shopping and our products, hoping to help you have a pleasant shopping experience. If you have any further questions, please feel free to contact us.

1. How do I place an order?

You can browse our products on our website, select the fabrics and general merchandise you like, and add them to your shopping cart. Once you've completed your purchase, follow the prompts to check out and fill in your shipping information to successfully place your order.

2. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), KlarnaBNPL, and PayPal. Specific payment options will be displayed at the checkout page.

3. How much is shipping?

Shipping charges are calculated based on your order amount and shipping address. The applicable shipping fee will be automatically displayed during the checkout process.

4. How long will it take to receive my order?

Order processing time typically takes 1-3 business days, and delivery time varies depending on your location. You should typically receive your item within 7-14 business days.

5. What if there's a problem with the product I received?

If the product you received has quality issues or doesn't match the description, please contact our Customer Service team as soon as possible. We'll assist you with returns and exchanges.

6. Can I cancel or change my order?

If you need to cancel or change your order, please contact our Customer Service team immediately. We'll do our best to accommodate your request, but if your order has already been shipped, changes may not be possible.

7. How do I request a return?

You can return your item within 14 days of receipt. Please ensure the item is unused and in its original packaging, and contact Customer Service for a return authorization and specific instructions.

8. Do you offer a product warranty?

Yes, our fabric and general merchandise products come with a 360-day warranty covering defects in materials or workmanship. Please refer to our warranty policy for details.

9. How can I contact your customer service?

If you have any questions or need assistance, please contact us via the following methods:

Tel: 19224347923

Email: service@mail.tvr-store.com

Thank you for choosing Lvchun Kuangsan Trading Co., Ltd. Your satisfaction is our greatest motivation. We wish you a happy shopping!