Return, Exchange, and Refund Policy of Lvchun Kuangsan Trading Co., Ltd.
Thank you for purchasing products from Lvchun Kuangsan Trading Co., Ltd. We are committed to ensuring your shopping experience is pleasant and satisfying. If you are not completely satisfied with your fabric department store product, we offer returns, exchanges, and refunds under the following terms and conditions.
1. Return Policy
Time Limit: You may request a return within 14 days of receiving your item.
Product Condition: Returned items must be unused, undamaged, and in their original packaging, including all tags and accessories. Failure to do so may affect your return eligibility or refund amount.
Return Process:
Please contact our Customer Service Team by email (service@mail.tvr-store.com) or by phone (19224347923) to explain your return request and the reason for the return.
After receiving a return authorization, please ship the item back to the address we specify.
Return shipping costs are your responsibility, unless the return is due to a defect or incorrect shipment.
2. Exchange Policy
Terms: If you wish to exchange a product (for example, to change color or size), please contact Customer Service within 14 days of your original purchase.
Process: Return the original item according to the above return procedures and specify your replacement item in your new order. Due to limited inventory, the availability of replacement products cannot be guaranteed.
3. Refund Policy
Refund Processing: Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.
Refund Confirmation: You will receive a confirmation email once the refund is processed. Please note that bank processing times may delay the return of funds.
4. Product Issues
If you need to return or exchange an item due to quality issues or incorrect product delivery, please contact our Customer Service immediately. We will arrange a quick resolution and cover any associated costs.
5. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact Lvchun Kuangsan Trading Co., Ltd. via the following methods:
Tel: 19224347923
Email: service@mail.tvr-store.com
Address: LL861, 3rd Floor, Former Township Enterprise Bureau Office Building, Jiexin Garden, Daxing Town, Lvchun County, Honghe Hani and Yi Autonomous Prefecture, Yunnan Province
We value every customer's feedback and satisfaction and look forward to providing you with a quality service experience. Thank you for choosing Lvchun Kuangsan Trading Co., Ltd.!
